Shipping & Returns

Shipping Policy

~Ready to Ship items will be shipped 1-3 business days after the order is placed.
~Made to Order items including all bandanas and custom jewelry pieces will be shipped out 2-3 weeks from the time the order is placed. 
~Rush orders available upon request! Please email info@ilaandbertie for details!

Shipping rates are as follows: 

Standard Shipping (2-4 business days): $8

Express Shipping (1-2 business days): $28

**FREE SHIPPING for all U.S. orders over $100!!

~International shipping charges are calculated based on shipping address. You can choose from Priority Mail International or Priority Mail Express International which will include tracking and insurance. A handling fee of $5.00 applies to all international orders. All duties and fees are the responsibility of the customer. 

Returns Policy

Because this is a small business with handmade, vintage and custom pieces, I don't accept returns, exchanges, or cancellations. If you have any problems with your order please contact me at and I will do my best to make it right! Please purchase thoughtfully and thank you for your understanding! 

**For all jewelry pieces, I offer sizing customizations to insure the pieces will fit perfectly upon arrival! Just reach out to info@ilaandbertie with any requests.